DELIVERY AND RETURNS
We process parcels from Monday to Friday. Orders placed from Sunday to Thursday are shipped within 24 hours and orders placed from Friday to Saturday are shipped on the following Monday.
Transit times are those applied by TNT, our carrier for international shipping.
In Paris, delivery by courier is free for any order above €150. The delivery is scheduled, by default, between 2 and 6 pm same day for any order placed from Monday to Friday before 10 am. For any order placed from Monday to Thursday after 10 am, the delivery will take place, by default, the following day from 2 pm to 6 pm. Orders placed from Friday 6 pm to Sunday 10 am will be delivered on the following Monday.
Delivery within the EU is free for any order above €150.
Detailed shipping costs per delivery zone are as follows:
|Delivery Zone||Delivery mode||Delivery price||Threshold for free shipping||Free return|
|Paris||Courier||8 €||150 €||Yes|
|France (metropolitan)||Standard||8 €||150 €||Yes|
|Austria, Belgium, Denmark, Finland, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland||Standard||8 €||150 €||No|
|United Kingdom||Express||24 £||230 £||No|
|U.S.A.||Express||32 $||320 $||No|
|China||Express||200 CN¥||2000 CN¥||No|
|Japan||Express||3 300 JP¥||33 000 JP¥||No|
|United Arab Emirates||Express||110 AED||1 100 AED||No|
Any order can be returned withing 15 days. In case of return, please inform firstname.lastname@example.org. Returns are free of charge for France Metropolitaine and at your expense for any other delivery zone.
For France metropole you will be sent a Colissimo label to ship back your order free of charge.
Please note that damaged articles will not be accepted as returns if they have been used, washed or returned incomplete.
Refund will be made upon reception of the parcel and within 5 working days. Your bank account will be automatically credited with the corresponding amount.