DELIVERY AND RETURNS
We process parcels from Monday to Friday. Orders placed from Sunday to Thursday are shipped within 24 hours and orders placed from Friday to Saturday are shipped on the following Monday.
Transit times are those applied by TNT, our carrier for international shipping.
In Paris, delivery by courier is free for any order above 58€. The delivery is scheduled, by default, between 2 and 6 pm same day for any order placed from Monday to Friday before 10 am. For any order placed from Monday to Thursday after 10 am, the delivery will take place, by default, the following day from 2 pm to 6 pm. Orders placed from Friday 6 pm to Sunday 10 am will be delivered on the following Monday.
Delivery in France Metro is free on purchases above 58€. For delivery within Europe outside of mainland France, there is a standard delivery fee starting at 10€. Free shipping is offered on purchases exceeding 110€.
Detailed shipping costs per delivery zone are as follows: France, Italy, Spain, Germany, United Kingdom, Belgium, The Netherlands, Luxembourg, Sweden, Norway, Finland, and Denmark
Any order can be returned within 15 days. In case of return, please inform email@example.com. Returns are free of charge for France Metropolitaine and at your expense for any other delivery zone.
For France metropole you will be sent a Colissimo label to ship back your order free of charge.
Please note that damaged articles will not be accepted as returns if they have been used, washed or returned incomplete.
Refunds will be made upon reception of the parcel and within 5 working days. Your bank account will be automatically credited with the corresponding amount.
Due to hygeine purposes, we cannot accept returns on any mask purchases.